Privacy policy
Last updated 2 October 2026
This policy explains how theaibakkie.com (“we”, “us”), based in Dubai, United Arab Emirates, handles personal data when you use Agent Larkin, our IT service management platform and AI assistant. We process personal data in line with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.
What we collect
- Account details — your name, work email, department and access level, provided when your organisation sets up your account or you sign up.
- Work records — tickets, incidents, requests, comments, approvals and files you create or upload.
- Conversations with Larkin — messages you send to the AI assistant. If your organisation enables it, conversation history is saved so you can pick up where you left off, and a short summary of past conversations is kept to personalise answers.
- Feedback — thumbs-up or thumbs-down ratings you give on answers.
- Technical data — sign-in session data, server logs and error reports needed to run and secure the service.
- Usage analytics — pages visited and features used, only if you accept analytics cookies.
- Enquiries — the name, work email, company and team size you enter in the enquiry form on our home page, sent to us by email so we can reply. To limit repeated submissions we also hold your IP address in the server’s memory after you send the form; it is never written to disk or to logs, and it is cleared when the server restarts.
How we use it
- To sign you in and control what you can access.
- To provide the service: create and route tickets, track service levels, search the knowledge base and answer your questions.
- To keep the service secure, fix errors and prevent misuse.
- To improve the product, using analytics only where you have agreed.
We do not sell personal data and do not use it for advertising.
Service providers
We share data only with providers that help us run the service:
- Supabase — sign-in and database hosting.
- OpenAI — generates answers and summaries from your messages and ticket text. Before any text is sent, Agent Larkin replaces the personal data it recognises (such as names, email addresses, phone numbers and card numbers) with placeholders, and puts the real values back in the answer; your organisation's administrator controls this in the AI Privacy settings.
- UploadThing — stores files you attach.
- Sentry — error monitoring.
- PostHog — product analytics, only with your consent.
Some of these providers process data outside the UAE. Where that happens we rely on their contractual data protection commitments.
Cookies
- Essential cookies keep you signed in. The app cannot work without them, so they are always on.
- Analytics cookies are set only if you choose “Accept analytics”. Your choice is saved in your browser, and you can change it at any time with “Cookie settings” at the bottom of this page.
How long we keep it
Sign-in sessions expire and are deleted automatically. Account data and work records are kept while your account is active, or for as long as your organisation requires, and are then deleted or anonymised.
Your rights
You can ask to access, correct or delete your personal data, to restrict or object to how it is used, and to receive a copy of it. If your account is managed by your organisation, we may pass your request to them. To make a request, email support@theaibakkie.com.
Security
Data is encrypted in transit, access is limited by role, and actions taken by the AI assistant are logged and, where configured, require human approval.
Changes
We will update this page when our practices change and show the new date at the top.
Contact
theaibakkie.com, Dubai, United Arab Emirates · support@theaibakkie.com