Agent Larkin monitors your IT environment around the clock, detects problems before they escalate, and takes action — with your approval. Not a chatbot. A purpose-built AI agent for enterprise ITSM and ERP.
Agent Larkin follows a three-phase loop that never stops. No manual triggers. No scheduled reports. Pure continuous intelligence.
Agent Larkin watches every ticket, SLA record, certificate, change window, and external webhook — in real time, around the clock. No cron job you manage yourself.
When Agent Larkin detects a pattern, breach, or event, it reasons across your KB, ticket history, and org context to form a specific, accountable recommendation.
Every write — create ticket, assign resolver, escalate incident — goes to your Agent Console for human review. Agent Larkin proposes. Your team approves. Always.
From reactive triage to proactive intelligence — running in parallel, without manual setup.
Agent Larkin is not a black box. Every reasoning step, tool call, and approval is recorded. Your team sees exactly what the agent did and why.
Every Agent Larkin architectural decision prioritises your team's control over automation speed.
Every write action — ticket creation, assignment, escalation — requires explicit human approval. Agent Larkin proposes. Your team decides. Always.
Every agent run is logged — trigger, reasoning steps, tools called, outputs, approver identity, timestamps. Your compliance team will love it before you ask.
Your ITSM data lives in your own Supabase instance. Agent Larkin only sends contextual request data to the AI provider — never bulk exports, never persistent storage outside your control.
When your team rejects an Agent Larkin action with a note, that note is read by the agent on the next attempt. Corrections teach the system. It improves over time.
Larkin adapts language and depth to the user's role — plain English for end users, t-codes and config paths for consultants. One system, every audience.
Larkin builds a cross-session memory per user. When they return, Larkin already knows their patterns, recurring issues, and preferred resolution paths.
Stop reactive firefighting. Let Agent Larkin monitor, triage, and act — while your team focuses on what only humans can do.